1. Our Commitment

At Bean in It, every bag of coffee is roasted to order — fresh, intentional, and made with care. Because of the perishable and made-to-order nature of our products, we have a focused return and refund policy designed to be fair to both you and us.

2. Eligibility for Returns

We accept return or refund requests under the following conditions:

  • Damaged or defective product — If your order arrives damaged, leaking, or with a compromised seal
  • Wrong item delivered — If you received a product different from what you ordered
  • Missing items — If part of your order was not delivered

We are unable to accept returns for:

  • Orders where the bag has been opened, as coffee is a consumable product
  • Change of mind after placing an order
  • Incorrect delivery address provided by the customer
  • Delays caused by courier or logistics partners beyond our control

3. Freshness & Quality Guarantee

We stand behind the quality of our roasts. If you feel the coffee you received does not meet the standard we promise — in aroma, flavour, or freshness — please reach out to us within 7 days of delivery. We will review your concern honestly and work to make it right.

We may ask for a photo of the product and packaging to assess the issue.

4. How to Raise a Request

To initiate a return, replacement, or refund, please contact us within 7 days of receiving your order:

📧 coffee@beaninit.com 📞 +91 8552 855 805

Please include the following in your message:

  • Your full name and registered email address
  • Order number
  • Description of the issue
  • Clear photo(s) of the product and packaging (if damaged)

Our team will respond within 2 business days.

5. Refund Process

Once your request is reviewed and approved:

  • Refunds will be processed to your original payment method within 7–10 business days
  • Store credit may be offered as an alternative, at your preference
  • Replacement orders will be dispatched within 2–3 business days of approval

Shipping charges are non-refundable unless the return is due to our error.

6. Cancellations

Since our coffee is roasted to order, we begin processing your order quickly after it is placed.

  • Cancellations requested within 12 hours of placing the order will be fully refunded
  • Cancellations requested after 12 hours may not be possible if roasting has already begun
  • Orders that have already been dispatched cannot be cancelled

To request a cancellation, contact us immediately at coffee@beaninit.com with your order number.

7. Bulk & Café Orders

For orders placed under our Cafes & Bulk Purchase programme, return and refund terms are governed by the agreement made at the time of purchase. Please contact us directly to discuss any concerns with bulk orders.

8. Contact Us

For any questions about this policy, please get in touch:

Bean in It Pune, India 📧 coffee@beaninit.com 📞 +91 8552 855 805 🌐 beaninit.com